DESIGN

Best of WEB 2.0 purpose built for Confluence

NETWORKING

Collaborating and leveraging social capital

ENTERPRISE

Business as usual is not an option: Enterprise 2.0

SUPPORT

People based services underpinning technology

FOCUSON

netoCiety believe in making its clients self-sufficient but that does not mean we'll leave you in the lurch if you need some hand holding and support. The implementation phase of a project, phase 1 of an overall project leading up to GO LIVE, includes:

• Design
• Set-up of the technology platform
• Customisation and configuration
• Testing
  

Phase 2 follows with:

• Training (see below)
• Application support (see below)
• Community building
• General consulting.

TRAINING

netoCiety offers a variety of on-demand client training packages at organisational, team and individual levels. Various delivery methods are available to suit your specific requirements including interactive web conference, on-site at your chosen location or hosted by netoCiety (UK) in Guildford, Surrey.

Training Modules

• Confluence - Foundation
• Confluence - Practitioner
• Confluence - Administrator
• Confluence - Designer
• Confluence - Advanced Technical (through our registered partner, Adaptavist)
• Confluence - Certified Trainer - coming soon!

Delivery Methods

• Web conference via Webex
• On-site training at customers chosen location
• Hosted training at netoCiety (UK) in Guildford, Surrey

netoCiety Alumni

netoCiety believes in continuous support to those individuals and organisations it has trained. The netoCiety Alumni is a private network of past students from our training programmes. Access to this growing community of users, administrators and trainers comes automatically once students are registered for a netoCiety training course. We believe that a major part of learning is through discussion and collaboration . Our Alumni community allows students to meet virtually before, during and after their training module.

APPLICATIONSUPPORT

netoCiety offers its clients dedicated support with their use of Confluence. We understand that clients may require specific care and attention especially around certain times (such as with the launch of Confluence to a broader base of users) but can also offer ongoing support as needed.

The primary benefits of our support service is:

• Telephonic and/or webinar (screen and system sharing) support or issue resolution via Jira for less critical issues
• Onsite support for critical "solve now" issues where in-person interaction is preferred

The types of support that netoCiety focus on are as follows:

• End users - understanding of Confluence and resolution of problems
• Administrators - administration of Confluence and resolution of problems
• All - use, understanding and administration of plugins, especially the Theme Builder and Bubbles plugins from Adaptavist (Plugins used to modify the layouts of Spaces and manage social networking features in Confluence, respectively)
• First level support of technical and hosting related issues with Confluence

Should any issue require third party involvement, we have an excellent relationship with Adaptavist and Atlassian. In the case especially of detailed technical and hosting related issues, netoCiety partners very closely with Adaptavist in jointly servicing client needs. In this case netoCiety uses Adapatvist to provide second line support on technical and hosting related issues.